Refund & Cancellation Policy

Last updated 25 August 2026

Clipyzy does not yet sell keys through an online checkout, so nothing here overrides whatever was agreed directly with you when your key was arranged. This page describes our default policy.

Splits that never ran

A split is only charged against your key balance once its upload finishes and processing starts. If a job fails before producing any clips, the split it used is automatically refunded to your key balance — no request needed.

Cancelling a key

Because a key is a licence for a set number of splits (or unlimited) over a fixed period rather than a recurring subscription, there is nothing that renews automatically and nothing to "cancel" in that sense — a key simply stops working at its expiry date.

Requesting a refund

If you believe you were charged in error, a key did not work as described, or you want to discuss a refund for an unused key, contact deveshgoswami191@gmail.com with your key identifier and the reason. Requests are reviewed individually: a refund is available within 7 days of purchase, provided the key has not been used for more than two splits.

What isn't refundable

Splits already used to process a video, and clips that were made available for download and then deleted after the standard 2-day window, are not refundable — the service was delivered as described.

Contact

All refund requests go to deveshgoswami191@gmail.com.